Before that education can take place, it must be clear what service providers, employers, and community members can change to help the education take place. One of the many things Bridges indicates communities can change is avoiding bureaucratic language and tone.
There are three distinct voices that guide each individual. These voices are the child voice, the adult voice, and the parent voice. The child voice is characterized by victimized or emotional language as well as playful or spontaneous language. The adult voice is characterized by non-judgmental language that approaches conversations with a win-win attitude. The parent voice is characterized by authoritative or punitive language that may sometimes be perceived as threatening. Everyone should strive to speak to others in an adult voice, whether a person is in poverty or not. Using the parent voice may lead others to feel attacked or judge, and may result in them responding in the child voice. Using the child voice may allow situations to easily escalate and allow conversations only to be driven by emotion. Using the adult voice allows others to feel free of judgment and negativity, and makes them more likely to work hard to communicate openly with you.
Using the appropriate voice will greatly impact choices, discipline, and ultimately consequences. To learn more about what communities can do to guide those in poverty to more self-governance, read chapter 8 of Bridges Out of Poverty or ask an ETHNN representative.